ZAC Motorsport Return Policy

At ZAC Motorsport, we want you to be satisfied with your purchase. If you wish to return an item, we accept returns under the following terms and conditions:

1. Return Eligibility:

   • Returns are accepted within 30 days from the date you receive your product (as confirmed by tracking).
   • The product must be returned in its original, unused, and undamaged condition.
   • You must be the original purchaser of the product.
   • If purchased through a dealer, please contact the dealer directly, it is up to them if they accept your return request under their own policies.
   • Partial returns are not accepted; all items in your original order must be returned for store credit.

2. Store Credit:

   • Refunds will not be provided under any circumstances. Returns will be processed for store credit only.
   • The store credit will be less the cost of freight from your original order. Please note that shipping charges are non-refundable.

3. Return Process:

   • Contact us first: Please notify us via email at sales@zacmotorsport.com before initiating a return.
   • The product must be returned in its entirety and in its original packaging.
   • Return Address:
     • For postal returns:
       ZAC Motorsport
       PO Box 1204
       Toowoomba, 4350
       Queensland, Australia
     • For freight services (e.g., DHL):
       ZAC Motorsport
       Unit 4, 82 Vanity Street
       Toowoomba 4350
       Queensland, Australia

4. Return Shipping & Risk:

   • You are responsible for the cost of return shipping, and we strongly recommend using a trackable service for returns.
   • The risk of loss or damage during return shipping is your responsibility. We suggest insuring your return shipment to prevent potential loss or damage.
   • If the returned item is damaged or lost during transit, or if customs duties are not paid, no store credit will be issued.

5. Non-Refundable Products:

   • Customized products and those marked as built-to-order, including pre-order specials, turbos, brake discs, steering wheels, and exhaust systems, are not eligible for return or store credit.
   • Non-ZAC Motorsport products are also not eligible for returns.

6. Customs and Import Duties:

   • All return shipments should be marked with a value of $100 USD or less to avoid incurring Australian customs charges.
   • Failure to pay customs or import duties may result in the item being destroyed or returned to us. In such cases, no store credit will be issued.
   • Any return freight expenses exceeding the value of the item purchased will not be refunded.

7. Damaged or Lost Items:

   • If an item is damaged during transport or is lost in transit, please contact us immediately.
   • We understand that shipping companies sometimes handle packages roughly, but we are not liable for damages that occur during shipping, and we cannot offer a store credit for items damaged or lost in transit if "Guard Ship" insurance was not selected at checkout.

8. Delayed or Lost Shipments:

   • We do not offer store credits for items that are delayed or lost in transit once marked as "delivered". We suggest upgrading to express shipping or opting for our "Guard Ship" insurance if you need extra security, as standard air freight does not always require a signature.
   • We will assist in tracking any lost packages, but once the package is marked as delivered, we cannot offer refunds or store credits.

9. Pre-Orders:

   • Pre-orders are not eligible for refunds until the product is ready for shipping. Delays are a risk with pre-orders, and we do not issue refunds due to production delays.
   • Please be aware that pre-order revenue is often used to fund the initial production costs, and delays can occur as part of the manufacturing process.

10. Handling and Restocking Fee:

    • A handling and restocking fee of 10% may be applied at our discretion to cover initial production, warehouse processing, freight costs, and administrative fees associated with returns and cancellations.

 

Chargeback Policy

At ZAC Motorsport, we take chargebacks very seriously. If a customer initiates a chargeback against us, we will dispute the chargeback in accordance with our policy. We consider this behavior to be aggressive, fraudulent, and wrong, and we will not tolerate it.

As part of our commitment to protecting our business and our customers, we will mark the customer as "High Risk" and report this information to the relevant merchant services providers. This will result in the customer's account being flagged accordingly.

Please note that chargebacks, including PayPal disputes, trigger our right to cease all contact and support with the customer, including any warranty and return requests. We will not engage in any further correspondence with customers who initiate chargebacks, as this action undermines our ability to provide fair service and resolution.

We strongly encourage customers to work with us directly to resolve any issues before considering a chargeback, as we are committed to providing excellent customer service and fair solutions.

Thank you for understanding.

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Contact Information:
For any questions regarding returns, please email us at sales@zacmotorsport.com or contact us via WhatsApp at +61458937094 (please note this number is for messages only).

Thank you for choosing ZAC Motorsport. We value your business and will do everything we can to ensure a smooth experience.

 

Return Address (best for postal services):

Alternative Address (For freight services such as DHL etc):