Shipping policy

We freight Worldwide! We ship every ZAC product to our overseas warehouse located just near Hong Kong. Regardless of its place of manufacture most all products are sent to our warehouse in bulk, then dispatched from here to you directly. This is because our HQ is in Australia (far away from the rest of the world) and it is slow and expensive to DTC from Aus! This central location has proven to be the most economical way to get our items to you, regardless of where you are in the world.
We use standard line air mail, this shipping service does not give you an ETA like the upgraded service, full tracking or sign on delivery. Your order may sit for a day or more between depots too.
We do offer an upgrade to DHL (or equivalent express service) should you wish to get your items faster, below is an ESTIMATE of delivery times to a few destinations. PLEASE CONTACT US for current estimates of handling and delivery times especially if you are in a hurry for your items.

We offer free standard shipping for orders over $2500USD.  Certain products may not be eligible for our free freight service.  Please note, depending on what you order, some orders will be sent separately.

Shipment of Forged Wheels

Please note standard shipping for Forged Wheels is shipped with Sea Freight and will take approximately 20-40 days once shipped.

Express shipping for Forged Wheels is shipped with Air Freight and will take approximately 8-12 days once shipped. 

Handling times
In general please allow 2-4 days handling time from the moment you place your order.
Peak times (Christmas, Black Friday etc) please expect 4-6 days handling time from the moment you place your order.

You can check each product for an approximate date of when you can expect your shipment to arrive. Please note the earlier date will be for express shipping and the later date for standard shipping.

Import Duties
For orders that are charged import duties we offer a store credit equal to the amount charged subject to the following terms and conditions:  

  • We require proof of the amount you were charged. 
  • After we approve your submission we will offer you a store credit for the amount in the form of an online gift voucher. 
  • Submission must be made within 2 weeks of receiving and paying the customs charge. 
  • This offer can only be used once per customer and is not to be used in conjunction with any sales or discounts and is only valid for ZAC Motorsport products. 
  • The gift voucher is only valid for 3 months after being issued.
  • This offer does not apply to wholesale customers.
  • This offer is not transferrable.

Failure to pay customs and importation duties may result in your order being destroyed or returned to our warehouse in Australia. Any return freight expenses will be deducted from your refund as required. Please note!  The cost to return freight to the warehouse due to failure of duties payment often far exceeds the value of the product order. 
Please note we treat failure to pay customs or importation costs the same as a returned item, the items purchased must be returned to us and inspected by us before a refund is granted. If the item is destroyed by customs, no refund will be granted. If the freight costs exceed the value of the purchase, no refund is granted.

NOTE: We do not have the option to choose what courier, or what is charged by the courier to return the items.

 

 Destination

STD Freight DHL (or equivalent)
USA 6-10 days 3-5 days
UAE 6-10 days 3-7 days
AUS 6-10 days 3-5 days
Kuwait 2 weeks 10 days
Russia 2 weeks *contact us
EU 6-10 days 3-5 days
UK 6-10 days

3-5 days